In most cases, we include a return label with every shipped order. If you need a replacement prepaid return label, please visit http://returns.laundrybyshellisegal.com.
If for any reason you are not satisfied with your purchase, please contact us with your order number, the item(s) you wish to return and return reason at [email protected] or call us at 1-888-874-2687.
We will then provide you with further instructions on getting a Return Merchandise Authorization form approved and details on where returns should be shipped to. Refund amounts for returned items will be credited to you by our partner BorderFree in the same currency and using the same exchange rate as your original order. Refunds on international orders include duties, taxes, and tariffs, but do not include original shipping costs. A refund will be applied to your account upon receipt and verification of the merchandise at the BorderFree international hub.
Returns sent without the required documentation may not be refunded the full amount.
For more information please view our full return policy: Return Policy